How a proactive trade response ensured same-day access to a critical rescue medication
The Challenge
While on vacation, the caregivers of a young child had just stepped off a ride at a theme park when the child suffered their first seizure. The child was taken to the hospital and later discharged with a prescription for a rescue medication used in the treatment of neurological events.
With a return flight scheduled for the next day, the family attempted to fill the prescription at nearby pharmacies, but none had the product in stock. Recognizing the urgency, the family contacted the manufacturer’s support team, who then escalated the issue to Two Labs through the Trade App. Without timely intervention, the patient risked needing critical therapy during travel.
The Two Labs Solution
Thanks to a real-time alert submitted through the Two Labs Trade App, the product support team escalated the issue directly to Two Labs. Recognizing the high-stakes nature of the request, a Senior Trade Analyst took immediate action, using real-time distribution data to identify pharmacies in the area that had recently received the medication.
Going beyond standard protocol, the analyst initiated direct outreach to multiple pharmacies to confirm on-the-shelf availability. Within two hours, a stocked location was identified, and the family was provided with exact pickup instructions, restoring access to critical therapy and enabling safe travel.
The Results
- Rapid resolution: Restored product access within two hours of escalation, transforming a potential brand liability into a powerful example of patient-first execution. The speed and accuracy of this response highlight the company’s operational readiness to support manufacturers in high-risk, time-sensitive scenarios.
- Patient impact: Two Labs secured same-day access to a rescue therapy, enabling uninterrupted care and allowing the child to travel home safely.
- Operational excellence: The resolution process showcased the strength of Two Labs’ trade operations infrastructure, where triage workflows, data intelligence, and field responsiveness converge. With initial case reviews typically underway within 15–30 minutes, Two Labs’ model supports rapid problem-solving without compromising compliance or coordination.
- Commercial value proven through execution: The biopharmaceutical company that manufactures this medication cited this resolution as a standout moment in patient engagement, highlighting it as a testament to their partnership with Two Labs.
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