Creating and launching a biopharma patient support program requires significant time, research, and investment. However, the training, testing, and monitoring of hub employees are often overlooked after launch. Many organizations mistakenly treat the launch as the final step in the process, when, in reality, it’s just the beginning.
At Two Labs, our Patient Services Solutions go beyond program design to support implementation, program transitions, and continued success. We equip your hub employees with the tools, training, and guidance they need to streamline speed to therapy and improve patient adherence. No matter how complex your therapy, our services are designed to support the long-term success of your brand and ensure your patient services hub operates at peak performance.
Benchmarking, Patient
and Provider Interviews
Model Design and
Forecast Demand, RFI
and Vendor Evaluation,
RFP, Site Visits, Vendor
Selection
Comprehensive Training
and Quality Needs
Assessment, Hub Program
Build, Program Transitions
Training Program
Design, Curriculum
Development
Training Program
Implementation, Call
Simulation Assessments
Hypercare Training
Support, Quality
Monitoring, Ongoing
Upskillingc
Quality Monitoring,
Program Health Checks,
Program Assessments and
Optimization, Post-Launch
Support, Program Audit
Readiness
Over 150 years
of Patient Services
Experience Combined
We collaborate with clients to design and implement tailored patient support, patient assistance and starter/bridge programs that support healthcare providers, patients, and caregivers throughout the treatment journey.
We offer specialized service solutions to help patients effectively navigate the complexities of reimbursement and cost-sharing burdens, ensuring access to necessary treatments.
We help clients design informed and effective patient support programs that align with industry best practices by leveraging insights from benchmarking, advisory boards, and focus groups.
We assist clients in evaluating and selecting the ideal patient services partner that aligns with their organizational culture and values, ensuring seamless integration and representation.
We manage the full implementation or transition from one vendor to another, reducing the burden on manufactures.
After launch, we conduct thorough program audits and collect real-time customer satisfaction data. Based on these insights, we optimize workflows, update Work Instructions (Wis), and revise call guides to improve program performance.
We specialize in designing and implementing custom training programs that enhance team performance, ensure compliance, and drive improved patient outcomes.
Learn More →
Let Two Labs help you design, implement, transition, and optimize your patient services program. Contact us to discuss your specific needs.
Through every step of the commercial journey, Two Labs is your partner in driving success.
6620 Mooney Street, Suite 340
Dublin, OH 43017
Phone: (614) 389-4004
Fax: (866) 259-4324
Email: info@twolabs.com
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