Serving as the industry expert, the Two Labs patient services team mapped out the client’s end-to-end patient and healthcare provider journey. The journey scenarios included micro-level step-by-steps, multi-systems workflows and the integration of operations resources into the mock launch testing.
Two Labs led and coordinated the mock launch testing with the pharma client and its ecosystem’s partners. All system defects, issues, and improvement opportunities discovered during mock launch testing were captured throughout the entire testing period and prioritized for resolution and for future state improvements.
Two Labs’ extensive experience and expertise in patient services and knowledge around its ecosystem enabled us to work efficiently with all partners during mock launch. We reviewed the plan with ecosystem partners for planning purposes and readiness.